AI Music and Ossia Studio Privacy Policy

AI Music Limited, its subsidiaries (Ossia Studio) and affiliates (collectively, “AI Music”, “we”, “our” or “us”) respect the privacy of our users (“you” or “user”). This Privacy Policy (“Policy”) describes how we collect, process, share and safeguard Personal Information we collect from you, or that you provide to us, in connection with your use of our website (the “Website”). It also tells you about your rights and choices with respect to your Personal Information, and how you can contact us if you have any questions or concerns.

Please read this Policy carefully so that you understand your rights in relation to your Personal Information, and how we will collect, use and process your Personal Information. If you do not agree with this Privacy Policy or any part thereof, you should not access or use any part of the Website. If you change your mind in the future, you must stop using the Website and you may exercise your rights in relation to your Personal Information as set out in this Policy.

Personal Information We Collect 

We collect Personal Information about you from different sources listed below. In this Policy, “Personal Information” means any information related to an identified or identifiable individual, and does not include data whereby personally identifiable information has been removed (such as anonymous data).

  • Correspondence and other communications. When you contact us via a contact form, email, or by other means, you provide us with Personal Information, such as your name, email address, company name, linkedIn details, telephone number and the contents and nature of your correspondence with us.

  • Identifiers and usage. When you use the Website we and third parties may automatically collect your IP address, advertising identifiers and potentially non-personal information about your device including model, version and operating system.

  • Cookie information. We and third parties may automatically collect information about your visit to and use of the Website via cookies (see below in paragraph 3: “How We Use Cookies and Similar Technologies” for more information). The information they collect may include Personal Information, such as your IP address, advertising identifiers, non-personal information about your device including model, version and operating system, the web pages that you visit just before or just after you use our website, as well as information about your interactions with our website, such the time of your visit and where you have clicked.

We also collect, use and share aggregated data such as statistical or demographic data for our purposes. Aggregated data may be derived from your Personal Information but is not Personal Information as this data will not directly or indirectly reveal your identity. For example, we may aggregate data about your use of our Website to calculate the percentage of users accessing a specific feature. However, if we combine or connect aggregated data with your Personal Information so that it can directly or indirectly identify you, we will treat the combined data as Personal Information which will be used in accordance with this Policy. 

How We Use Personal Information

 We will use your Personal Information for one or more of the following purposes:

  • Providing you with support and to respond to your requests and complaints. If you reach out to us for support, we will perform our contractual obligation towards you by using your Personal Information to respond and resolve your queries and facilitate support. The Personal Information we process when doing so includes your correspondence with us, your name, contact details, and, to the extent applicable to your query or complaint, transaction and usage information. 

  • Improve or monitor usage of our Website. It is in our legitimate interests to improve our Website for our users, which includes conducting troubleshooting, testing and research and to keep the Website secure. When doing so we may use Personal Information that we automatically collect about you, such as identifiers and information on use.

  • To monitor and analyse trends and use of our Website. It is in our legitimate interests to analyse the use of our Website.  When doing so, we will process Personal Information that we automatically collect about you or that is generated about you when you use the Website.

  • To assess your suitability for a job with AI Music.  If you fill in an online application form for a job with AI Music, it is in our legitimate interests to assess your suitability for that job.   When doing so we will process the data you provide as part of that application. If we decide to offer you a job we will use that data to fulfil our contractual obligation towards you.  

How We Use Cookies and Similar Technologies

 Cookies are small files of letters and numbers that we store on your browser or the hard drive of your computer. They contain information that is transferred to your computer’s hard drive.

 Our Website uses cookies, beacons, invisible tags, and similar technologies (collectively “cookies”) to collect information about your browsing activities and to distinguish you from other users of our Website. This aids your experience when you browse our Website and also allows us to improve the functionality of our Website.

We use the following cookies:

  • Strictly necessary or essential cookies: Some cookies are strictly necessary to make our Website available to you; for example, to perform your login functionality and for user authentication and security. We cannot provide you with the Website without this type of cookies.

  • Analytical or performance cookies. We also use cookies for analytics purposes in order to operate, maintain, and improve our Website. We use third party analytics providers, including Google Analytics, to help us understand how users engage with the Website. Google Analytics uses first-party cookies to track user interactions which helps show how users use our Website. This information is used to compile reports and to help us improve our Website. The reports disclose Website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our Website by going to or via Google’s Ads settings.   

You can block cookies by setting your internet browser to block some or all or cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.

Except for essential cookies, which expire at the end of each session, all cookies will expire after 2 years. 

Who we Share Your Information With

We disclose Personal Information about you with the following recipients and in the following circumstances:

  • Vendors and service providers. We rely on vendors and service providers for the provision of our Website, such as:

  • Cloud service providers who we rely on for data storage, disaster recovery and to perform our obligations to you, such as Amazon Web Website; Gatsby, Contentful. 

  • Analytics providers who help us to understand our user base and how our Website are used, such as Google Analytics and Lead Forensics; and

  • Providers of website communication tools, including Typeform, Hubspot.

  • AI Music group. We share Personal Information about you with our affiliates and subsidiaries within the AI Music group.

  • Legal. Information about our users, including Personal Information, will be disclosed to law enforcement agencies, regulatory bodies, public authorities or pursuant to the exercise of legal proceedings if we are legally required to do so, or if we believe, in good faith, that such disclosure is necessary to comply with a legal obligation or request, to enforce our terms and conditions, to prevent or resolve security or technical issues, or to protect the rights, property or safety of AI Music, our users, a third party, or the public.

  • Change of corporate ownership. If we are involved in a merger, acquisition, bankruptcy, reorganisation, partnership, asset sale or other transaction, we may disclose your Personal Information as part of that transaction.

Your Rights and Choices

 In certain circumstances, you have the following rights in relation to your Personal Information that we hold.  

  • Access. You have the right to access the Personal Information we hold about you, and to receive an explanation of how we use it and who we share it with.

  • Correction. You have the right to correct any Personal Information we hold about you that is inaccurate or incomplete.

  • Erasure. You have the right to request for your Personal Information to be erased or deleted.

  • Object to processing. You have the right to object to our processing of your Personal Information where we are relying on a legitimate interest or if we are processing your Personal Information for direct marketing purposes.

  • Restrict processing. You have a right in certain circumstances to stop us processing your Personal Information other than for storage purposes.

  • Portability. You have the right to receive, in a structured, commonly used and machine-readable format, Personal Information that you have provided to us if we process it on the basis of our contract with you, or with your consent, or to request that we transfer such Personal Information to a third party.   

Please note that, prior to any response to the exercise of such rights, we will require you to verify your identify. In addition, we may have valid legal reasons to refuse your request, and will inform you if that is the case. For more information on your rights, please email 

Cross-Border Data Transfers 

We may transfer your Personal Information outside of the European Economic Area. When we do so, we shall ensure that relevant safeguards are in place to afford adequate protection for your Personal Information. Further details regarding the relevant safeguards can be obtained from us on request.  

Children’s Privacy

Our Website is not directed to children, and we do not knowingly collect Personal Information from children under the age of 18. If you learn that a child has provided us with Personal Information in violation of this Policy, please contact us as indicated below. 

Data Retention

AI Music stores all Personal Information for as long as necessary to fulfil the purposes set out in this Policy, or for as long as we are required to do so by law or in order to comply with a regulatory obligation. When deleting Personal Information, we will take measures to render such Personal Information irrecoverable or irreproducible, and the electronic files which contain Personal Information will be permanently deleted

Data Security

We use certain physical, managerial, and technical safeguards that are designed to improve the integrity and security of Personal Information that we collect and maintain. However, the transfer of Personal Information through the internet will carry its own inherent risks and we do not guarantee the security of your data transmitted through the internet. You make any such transfer at your own risk.

Our Website may contain features or links to websites and Website provided by third parties. Any information you provide on third-party websites or Website is provided directly to the operators of such websites or Website and is subject to those operators’ policies governing privacy and security, even if accessed via our Website. We are not responsible for the content or privacy and security practices and policies of third-parties to which links or access are provided through our Website. We encourage you to learn about third parties’ privacy and security policies before providing them with your Personal Information.

Changes to this Policy

  We will notify you of any material changes so that you have time to review the changes.


 If you wish to lodge a complaint about how we process your Personal Information, please contact us at We will endeavour to respond to your complaint as soon as possible. You may also lodge a claim with the Information Commissioner’s Office in the UK or the data protection supervisory authority in the EU country in which you live or work, where you believe we have infringed data protection laws.

Our Contact Information

 AI Music Limited is the entity responsible for the processing of your Personal Information, and for the purpose of the European Union’s General Data Protection Regulation, is the data controller in respect of the processing of your Personal Information. If you have any questions or comments about this Policy, our privacy practices, or if you would like to exercise your rights with respect to your Personal Information, please contact us by email at

Please write to us at: AI MUSIC LIMITED, 1st Floor, Buckhurst House, 42/44 Buckhurst Avenue, Sevenoaks, Kent, England, TN13 1LZ.